Return and Refund Policy
At Zam Sales, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.
Returns
Customers may request a return within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item should be returned with its original packaging, tags, and accessories where applicable.
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The item must not be damaged, altered, or used.
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Proof of purchase or order information may be required.
Certain products may not be eligible for return due to their nature or condition.
How to Request a Return
To request a return, please contact us:
Email: contact@zamsales.com
Phone: +1 986-210-1955
Please provide your order number, the reason for the return, and any relevant photographs or information if the product is damaged, defective, or incorrect.
We will review your request and provide return instructions if the return is approved.
Return Shipping
Unless the item received is defective, damaged, incorrect, or the result of an error on our part, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. Zam Sales is not responsible for returned merchandise that cannot be tracked or confirmed as delivered.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at contact@zamsales.com.
We may request photographs or other information to assess the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Exchanges
If you would like to exchange an item, please contact us at contact@zamsales.com.
Exchanges are subject to product availability and the eligibility requirements outlined in this policy.
Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, please first check with your bank or payment provider.
If you still have not received your refund, contact us at contact@zamsales.com and we will assist you.
Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us:
Zam Sales
Email: contact@zamsales.com
Phone: +1 986-210-1955
Business Address:
Suite 6560, Unit 3A
34-35 Hatton Garden
Holborn, London
United Kingdom, EC1N 8DX
US Address:
30 N Gould St #40524
Sheridan, WY 82801
United States
